Email support.pocketwallets@gmail.com within 30 days of delivery with your order number and clear photos or video. Serious damage or an incorrect item may qualify for a refund or replacement after review. Partial damage or missing parts may qualify for a partial refund or replacement. Minor cosmetic marks and damage to packaging alone are not covered.
Contact us about missing parcels. For US orders still undelivered 45 days after dispatch, we can review a refund or replacement. A parcel marked delivered requires carrier investigation and supporting evidence.
Contact us promptly to request cancellation before warehouse processing begins. We do not accept change-of-mind returns or claims caused by choosing the wrong item or providing an incorrect address.
Contact us before returning anything. Approved returns may go to an overseas address; we provide instructions first. Return postage is not prepaid unless required by law. Approved refunds go to the original payment method; bank processing times vary.
This policy does not limit your rights under applicable consumer law.